How can we help you?

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Exchange

2 Docs

Last Updated: 12th January, 2025

Gift Card

1 Docs

Last Updated: 11th January, 2025

Order

3 Docs

Last Updated: 11th January, 2025

Payments

2 Docs

Last Updated: 11th January, 2025

Refunds

2 Docs

Last Updated: 12th January, 2025

Returns

2 Docs

Last Updated: 11th January, 2025

Shipping

2 Docs

Last Updated: 11th January, 2025

Frequently Asked Questions

Find Answers To All Your Questions

Orders

Shipping & Delivery

Refund & Exchange

What are my payment options?

We accept all the popular payment methods such as Visa, MasterCard, Discover, American Express and Bkash.

How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through our preferred shipping partner.

How do I cancel or change my order?

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been dispatched from our wearhouse. Here you can contact with our support team.

How long does the delivery take?

We usually take 3-5 business days for your order to be shipped & delivered.

(some collections are made with an order by production, cause of the quality!)

Do you offer free shipping?

Clothxtra provides Free Standard Delivery on orders over BDT 2000.

Do you ship overseas?

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

What is your Refund & Exchange Policy?

Our guarantee: Return or exchange within 15 days from delivery date. Return Center.

Returned items must be in the exact same condition as they were received.

How do I track my Refund?

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

How long does it take to get the Refund?

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.