Clothxtra.com customer privacy notice
This privacy notice informs you about how we will handle your personal information.
Contact information
- Phone - +8801911-684035
- Email - care@clothxtra.com
What information we gather, utilize, and the reasons behind it
We gather or utilize the following information to deliver services and products, including delivery:
- Names and contact information
- Addresses
- Purchase or account history
- Payment information (including card or bank details for transfers and direct debits)
- Account details
- Information related to loyalty programs
- Website user data (including user journeys and cookie tracking)
We gather or utilize the following information for managing customer accounts and guarantees:
- Names and contact information
- Addresses
- Purchase history
- Marketing preferences
We gather or utilize the following information for service updates or marketing initiatives:
- Names and contact information
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey data
- Records of consent, where applicable
We gather or utilize the following information to meet legal obligations:
- Name
- Contact information
- Financial transaction details
Legal Grounds
The legal grounds for gathering or utilizing personal information to deliver services and products are:
- Agreement
The legal grounds for gathering or utilizing personal information for managing customer accounts and warranties are:
- Agreement
The legal grounds for gathering or utilizing personal information for service notifications are:
- Agreement
The legal grounds for gathering or utilizing personal information for promotional activities are:
- Permission
The legal grounds for gathering or utilizing personal information to meet legal obligations are:
- Legal duty
Sources of Personal Information
- Individuals Directly
Duration of Information Retention
We retain information related to your order for seven years following the completion of the transaction for legal, regulatory, or tax purposes, to address disputes, prevent fraud or abuse, and/or to uphold our terms and conditions.
Your information used solely for newsletters or other marketing will be kept until you request us to cease sending such communications.
Typically, we maintain automated browsing data for a maximum of 26 months.
Parties with Whom We Share Information:
Individuals or entities with whom we disclose personal information
- Organizations that we are legally required to share personal information with
- Publicly on our website, social media platforms, or other marketing and informational channels (when suitable). This will only occur with your explicit and separate consent for that particular purpose. For instance, in the case of service or product reviews or announcing competition winners.
Your Data Protection Rights – Bangladesh
Right to Access - You are entitled to request access to the personal data we possess about you. After verification, we will provide a copy of your personal information at no cost.
Right to Rectification - If the information we have about you is incorrect or incomplete, you have the right to ask for corrections or updates.
Right to Erasure ("Right to be Forgotten") - You can request the deletion of your personal data under the following circumstances:
- The data is no longer necessary
- You withdraw your consent
- You believe the data is being processed unlawfully
We may retain limited information if it is legally required or necessary for legitimate business purposes (e.g., fraud prevention or financial reporting).
Right to Restrict Processing - You can request that we temporarily or permanently cease processing your data under certain conditions, such as:
- When you dispute the accuracy of your data
- When you object to the processing but verification is still pending
Right to Object to Processing - You have the right to object to:
- Direct marketing communications
- Processing based on legitimate interests (unless we can provide compelling reasons)
Right to Data Portability - Where applicable, you may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
Right to Withdraw Consent - If you have previously given us consent to process your data, you may withdraw that consent at any time without impacting the legality of prior processing.
Last updated
14 July 2025
