Terms & Condition

1. About Us

The term “Clothxtra.com”, “we”, “us” or “our” refers to the owner and operator of this website. The term “you” refers to the user, viewer, or customer of our website.

Clothxtra.com is operated by Clothxtra, based in Bangladesh. For any inquiries, our contact details are available on our Contact Us page.

2. Your Use of the Website

  • The content on this website is for your general information and shopping use only. It is subject to change without notice.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • This website contains material which is owned or licensed by us, including logos, design, text, layout, and graphics. You may not reproduce or republish any material without written permission.
  • All trademarks that appear on this website which are not our property are acknowledged on the site.

3. Privacy and Your Personal Data

We value your privacy. Your personal information is collected and processed in accordance with applicable data protection laws in Bangladesh.

For more information, please see our full Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal data.

4. Ordering and Contract Formation

  • When you place an order, you make an offer to purchase products from us. We will send you a confirmation email to acknowledge receipt.
  • A legally binding contract is formed when your order is dispatched and confirmed by email.
  • All orders are subject to availability and our acceptance. If a product is unavailable, we will inform you and offer alternatives or a full refund.

5. Your Consumer Rights

As a customer, you are entitled to goods that are:

  • As described
  • Of satisfactory quality
  • Fit for the intended purpose

If you receive a faulty or incorrect item, please refer to our Returns & Refunds Policy.

Change of Mind: You may return items within 15 days of receipt under our general return policy. Items must be unworn, unwashed, and with original tags.
Customized or clearance products may not be eligible for return unless faulty.

6. Delivery

  • We deliver across Bangladesh using trusted logistics partners like Pathao.
  • Delivery charges and estimated delivery times are shown at checkout and on our Delivery Information page.
  • Please ensure your delivery address is complete and accurate. We are not responsible for delays or losses due to incorrect details.
  • For international deliveries (if applicable), buyers are responsible for all customs duties and taxes in their country.

7. Payment and Pricing

  • All prices are listed in Bangladeshi Taka (৳) and include VAT where applicable.
  • We take reasonable care to ensure accuracy in pricing. If a pricing error is discovered after you place an order, we will notify you and give the option to proceed or cancel.
  • We accept payments via Cash on Delivery (COD), Bkash, Nagad, and online payment gateways.
  • Payments made through third-party platforms are subject to their terms and conditions.

8. Our Liability to You

  • We are liable for any loss or damage you suffer if it was foreseeable and caused by our negligence or breach of contract.
  • We do not accept liability for indirect losses including lost profits or business interruptions.
  • Our website is intended for personal use only. We are not liable for commercial or resale losses.

9. Links to Other Websites

Our website may contain links to external websites for your convenience. We do not control or endorse the content of those websites and are not responsible for their content or privacy practices.

10. Governing Law

These terms and conditions are governed by the laws of Bangladesh. Any disputes arising from your use of this site or related transactions will be subject to the jurisdiction of the courts of Dhaka, Bangladesh.

11. Complaints and Dispute Resolution

We are committed to excellent customer service. If you have a complaint, please reach out to our customer care team at care@clothxtra.com or via the Contact Us page.

If a resolution cannot be reached, we may refer the issue to a local mediation body or consumer dispute board in Bangladesh.

2. Your Use of the Website

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with the “Last Updated” 15 July 2025.

We encourage you to review them periodically to stay informed.