We want you to love your purchase! If it’s not right, you can return your items within 30 days of delivery, provided they meet the conditions below
✅ Eligibility for Returns
- Item must be unworn, unwashed, and in original condition.
- All tags, labels, original packaging, and wrapping must be intact.
- Please include a note with your name, address, order number, reason for return, and contact details.
- We recommend using a tracked shipping service and keeping proof of postage until your return is confirmed.
💰 Refund Process
- Once we receive your return, we’ll inspect it and issue a refund to your original payment method within 5–7 business days.
- Returns outside the 30-day window or missing packaging/tags may receive a partial refund or be returned to you.
- For wrong, damaged, or defective items, we cover return shipping and offer a full refund or replacement.
❓ Frequently Asked Questions
- Can I exchange an item?
Yes, we provide convenient exchange options within 3 days. If you wish to exchange your product, please reach out to us via email at care@clothxtra.com
- How will I know when my return is processed?
We’ll email you once we receive the return and again when your refund is issued.
- Can sale or clearance items be returned?
Yes, they are eligible if they meet our standard return criteria.
- How do I cancel my order?
Contact us before your order ships. If it’s already dispatched, you can return it under the policy above.
