We want you to love your purchase! If it’s not right, you can return your items within 30 days of delivery, provided they meet the conditions below

• Item must be unworn, unwashed, and in original condition.
• All tags, labels, original packaging, and wrapping must be intact.
• Please include a note with your name, address, order number, reason for return, and contact details.
• We recommend using a tracked shipping service and keeping proof of postage until your return is confirmed.

• Once we receive your return, we’ll inspect it and issue a refund to your original payment method within 5–7 business days.
• Returns outside the 30-day window or missing packaging/tags may receive a partial refund or be returned to you.
• For wrong, damaged, or defective items, we cover return shipping and offer a full refund or replacement.

• Can I exchange an item?

Yes, we provide convenient exchange options within 3 days. If you wish to exchange your product, please reach out to us via email at care@clothxtra.com

• How will I know when my return is processed?

We’ll email you once we receive the return and again when your refund is issued.

• Can sale or clearance items be returned?

Yes, they are eligible if they meet our standard return criteria.

• How do I cancel my order?

Contact us before your order ships. If it’s already dispatched, you can return it under the policy above.