Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@clothxtra.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@clothxtra.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@clothxtra.com.

Last Updated October 31, 2023

Thank You For Your Purchase. We Hope You Are Happy With Your Purchase. However, If You Are Not Completely Satisfied With Your Purchase For Any Reason, You May Return It To Us For A Full Refund Only. Please See Below For More Information On Our Return Policy.

RETURNS

All Returns Must Be Postmarked Within (7 to 10 working days) Of The Purchase Date. All Returned Items Must Be In New And Unused Condition, With All Original Tags And Labels Attached.

RETURN PROCESS

To Return An Item, Please Email Customer Service At Care@Clothxtra.Com To Obtain A Return Merchandise Authorization (RMA) Number. After Receiving A RMA Number, Place The Item Securely In Its Original Packaging And Include Your Proof Of Purchase, Then Mail Your Return To The Following Address:

Clothxtra

Attn: Returns

RMA #

418, Swapno Buildings, Kuwati Mashjid Road, Bhatara Dhaka – 1212

Dhaka, Dhaka 1212

Bangladesh

Please Note, You Will Be Responsible For All Return Shipping Charges. We Strongly Recommend That You Use A Trackable Method To Mail Your Return. 

REFUNDS

 After Receiving Your Return And Inspecting The Condition Of Your Item, We Will Process Your Return. Please Allow At Least Seven (7) Days From The Receipt Of Your Item To Process Your Return. Refunds May Take 1-2 Billing Cycles To Appear On Your Credit Card Statement, Depending On Your Credit Card Company. We Will Notify You By Email When Your Return Has Been Processed.

 EXCEPTIONS

For Defective Or Damaged Products, Please Contact Us At The Contact Details Below To Arrange A Refund Or Exchange.

QUESTIONS

If You Have Any Questions Concerning Our Return Policy, Please Contact Us At:

01911-684035

Care@Clothxtra.Com