Customer Service

How can we help you?

Where is my order?

As soon as your order ships, we send you an SMS with the courier tracking details. You can also see your order status any time in My Account → Orders. If you can't find it, message us on Live Chat with your order number.

How long does delivery take?

Inside Dhaka orders usually arrive within [1–3] working days, and outside Dhaka within [3–5] working days. Pre-order items take 20–30 days — you'll see this on the product page.

How much is the delivery charge?

The delivery charge is shown at checkout before you place your order. Inside Dhaka: ৳[60]. Outside Dhaka: ৳[120]. Orders over the free-delivery amount ship free.

Can I change or cancel my order?

Yes — if it hasn't been shipped yet. Contact us on Live Chat or call us with your order number as soon as possible and we'll update it for you.

Report missing or damaged items

Please check your parcel in front of the delivery person. If something is missing or damaged, send us a photo on Live Chat within 24 hours and we'll make it right.

I need help with a return or exchange

If the size doesn't fit or there's a problem, you can exchange the item within [3] days of delivery. Items must be unused, unwashed and with tags. Message us on Live Chat to start an exchange.

Which items can't be returned?

Pre-order items, sale items marked “final sale” and innerwear can't be returned for hygiene reasons, unless they arrive damaged.

When will I get my refund?

Once we receive and check the returned item, refunds are sent within [5–7] working days to your bKash/Nagad or bank account.

Which payment methods do you accept?

Cash on Delivery (COD) all over Bangladesh, plus bKash, Nagad and cards at checkout.

I am having a payment issue

If money was taken but your order didn't go through, don't worry — send us the transaction ID on Live Chat and we'll sort it out quickly.

Do I need to pay in advance?

For most orders, no — you can pay cash when the parcel arrives. Pre-order items need advance payment to confirm the order.

How do I choose the right size?

Open the Size Guide on any product page. If your child is between sizes, we recommend choosing the bigger size.

Are the colours the same as the pictures?

We photograph every product carefully, but colours can look slightly different on different screens.

How should I wash the clothes?

Wash inside out in cold water, don't bleach, and dry in the shade to keep prints and colours bright for longer.

How do I create an account?

Tap the account icon at the top of the page and sign in with your email. You'll get a one-time code — no password needed.

I didn't get my login code

Check your spam/junk folder, or wait a minute and tap “resend code”.